ORDERING
Online ordering will open at select times throughout the school year. The closing date for current order will be indicated on the home page. All orders placed during the current period will be fulfilled after that date. Our typical turnaround time is 2-3 weeks from the closing date. Shipping delays from our suppliers may result in longer turnaround times. PLEASE NOTE: Due to supply chain issues, brands of individual garments may vary between sizing. We reserve the right to substitute to a comparable garment as needed to fulfill orders. Orders will be filled in the order in which they are received. Any orders that can not be fulfilled due to inventory shortages will be cancelled and payment will be refunded.
SHIPPING & DELIVERY
Cougar Pride Gear orders will be delivered to St. Jude for pick up. You will receive a "shipping confirmation" email when your order has been delivered to St. Jude. Instructions on how and when to pick up your order will be handled directly by St. Jude.
RETURNS
Due to the custom nature of our items, ALL SALES ARE FINAL on ALL ITEMS. We do not accept returns or exchanges for any reason. Items are vigorously inspected prior to delivery to ensure that they meet our standard of production. If you have a problem with your order, please contact us within 3 days of receiving your order at [email protected] and we will work to resolve it with you. The manufacturer's sizing charts are provided when available for all items listed to aid with sizing selection.
CANCELLATIONS/ADDITIONS
Prior to the end of the ordering period, customers may contact us at [email protected] to cancel or add to their order, however once the ordering window has closed we can not cancel or amend any orders.
GARMENT CARE
To ensure the longevity of the garment, special care should be taken with custom decorated apparel.
Care Instructions:
Online ordering will open at select times throughout the school year. The closing date for current order will be indicated on the home page. All orders placed during the current period will be fulfilled after that date. Our typical turnaround time is 2-3 weeks from the closing date. Shipping delays from our suppliers may result in longer turnaround times. PLEASE NOTE: Due to supply chain issues, brands of individual garments may vary between sizing. We reserve the right to substitute to a comparable garment as needed to fulfill orders. Orders will be filled in the order in which they are received. Any orders that can not be fulfilled due to inventory shortages will be cancelled and payment will be refunded.
SHIPPING & DELIVERY
Cougar Pride Gear orders will be delivered to St. Jude for pick up. You will receive a "shipping confirmation" email when your order has been delivered to St. Jude. Instructions on how and when to pick up your order will be handled directly by St. Jude.
RETURNS
Due to the custom nature of our items, ALL SALES ARE FINAL on ALL ITEMS. We do not accept returns or exchanges for any reason. Items are vigorously inspected prior to delivery to ensure that they meet our standard of production. If you have a problem with your order, please contact us within 3 days of receiving your order at [email protected] and we will work to resolve it with you. The manufacturer's sizing charts are provided when available for all items listed to aid with sizing selection.
CANCELLATIONS/ADDITIONS
Prior to the end of the ordering period, customers may contact us at [email protected] to cancel or add to their order, however once the ordering window has closed we can not cancel or amend any orders.
GARMENT CARE
To ensure the longevity of the garment, special care should be taken with custom decorated apparel.
Care Instructions:
- Turn garment INSIDE OUT and wash in COLD water with like colors. (HAND washing is recommended for rhinestone embellished garments.)
- Use mild detergent. Avoid using pre-wash sprays, as they could soften the rhinestone adhesive.
- Do not bleach.
- DO NOT use fabric softener or dryer sheets. Fabric softener will deteriorate the adhesive resulting in peeling of decoration mediums and loss of stones.
- HANG to dry.
- At your own risk, you can dry the garment using LOW heat settings. Remove promptly
- Do not dry clean.
- Do not iron. Never apply direct heat to the design.
- Excessive heat during washing or drying will cause the materials used for decoration to break down and may lead to cracking, peeling, dye migration or release of stones.